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Delivery & Returns

Delivery

ASANA BLUE offers flat rate shipping Australia wide for just $10 AUD.

Delivery to New Zealand is offered at a flat date of $20 AUD.

All orders are processed and dispatched within two business days, subject to payment clearance and stock availability.

Business days are Monday to Friday, excluding all Australian and Victorian Public Holidays.

Your goods will be delivered by our carbon neutral delivery partner Sendle where possible, or via Australia Post when necessary. If you are not home a safe location will be identified and a notification card will be left in your letterbox. If a safe location is not found they will leave a note to advise you how to make alternate arrangements.

Not withstanding unexpected delay, your purchase will be in Melbourne within 1 day and to major Australian cities within 2-3 days. 

You can track the current status of your package by clicking the link in your delivery confirmation email.

We do not deliver retail orders outside Australia at this time. 

Returns 

ASANA BLUE will exchange, refund or provide a credit note on full priced product returned within 14 days of purchase. Garments must be in original condition,  unworn, unwashed, with no marks, damages or odours, and all tags attached.

To request a return please email sales@asanablue.com.au and quote your order number along with your reason for return and if your would like a refund or exchange.

Refunds

Your refund will either be credited to the original purchaser's credit card, PayPal account, less the original shipping charge.

Please note card refunds may take up to 5 business days to complete, depending on your financial institution’s processing time. Paypal refunds can take up to 5 business days.

Exchanges

We are unable to accept exchanges on Afterpay purchases.

Your exchange will be dispatched within 24 hours of receiving the exchanged product. 

Sale returns

Mark Down and Promotional Sales are Final Sale - refund, return or exchange only as prescribed by Trade Practices Legislation.

Unfortunately we cannot offer exchange on sale product. 

Afterpay returns

If you've paid with Afterpay our usual return policy still applies, with the exception of exchange. Due to the payment scheduling we are unfortunately unable to process exchanges. We recommend placing a new order and returning your original order for refund.  

Your refund will be processed via Afterpay and the refundable amount is determined by your payment schedule, and the value of any previous payments made to Afterpay for the cycle.

Late returns + exchanges

Exchanges beyond 14 days may be accepted only at the discretion of ASANA BLUE. Refunds are not applicable. 

If something is faulty

ASANA BLUE considers items as faulty if they are received damaged, or where a manufacturing fault occurs.  

Items that are damaged as a result of wear and tear are not considered to be faulty.

Display

We have made every effort to display product as accurately as possible however, as screen displays vary, we cannot guarantee that the display of any colour will be completely accurate. 

Quality

All items are quality controlled and checked for faults before they are dispatched to customers.

If you receive an item that is not in perfect condition please contact us immediately by email on sales@asanablue.com.au